- Return Refund Policy
- 100% Satisfaction Guarantee: If you are not completely satisfied with your purchase, you can return it in saleable condition within 30 days of purchase with your original receipt, packing slip or email confirmation ("Original Receipt") to our warehouse in Edmonton. It must be in its original packaging and include all accessories and manuals (and the original UPC code) for a full refund. Refunds will be provided in the same tender as the purchase. Items purchased by cheque and returned within 14 days will be refunded once the cheque clears the bank of issuance. School Source reserves the right to deny any return or exchange and may request identification as a condition of your return or exchange. Please call us at (800) 565-2958 or email us at firstname.lastname@example.org to receive a return number before returning any product to allow the refund to be processed efficiently.
In an effort to better server our customers and provide greater transparency with regards to shipping charges we have updated our delivery policy. Please see below to determine which zone your organization is located in and its corresponding policy. Pickup is always free.
Zone 1 - Edmonton, Sherwood Park, and St. Albert
Free shipping on all orders in excess of $50.00 pre tax. Orders below the $50 minimum will be subject to a $7.00 shipping charge unless you request pickup.
Zone 2 - Calgary, Fort Saskatchewan, Ardrossan, Spruce Grove, Stony Plain, Beaumont, Leduc, and Devon
Free shipping on all orders in excess of $200.00 pre tax. Orders below the $200 minimum will be subject to a $15.00 shipping charge.
Zone 3 - Red Deer, Fort McMurray, Medicine Hat, Grande Prairie and Lethbridge
Free shipping on all orders in excess of $350.00 pre tax. Orders below the $350 minimum will be subject to a $20.00 shipping charge. This policy does not include the cost of shipping copy paper and furniture, which will be shipped at cost.
Zone 4 - All other locations
If your location is not listed above, we will provide you with a credit of 5% off your order (before tax) to offset your actual shipping costs. Your order will be subject to actual shipping charges.
All orders will ship within 24 hours of placing your order. All items in stock will ship. For back orders please allow 2 to 6 weeks for the item to be stocked.
A contact person must be available to accept delivery of orders. Orders will be delivered between 8:30 am and 4:30 pm Monday through Friday, except for Federal and Provincial holidays.
- Price Discrepancies
- Although we strive to keep the web site 100% accurate, it is inevitable that errors will occur. In the event of a error, we reserve the right to correct them. Some product may be limited to on hand product only. Our prices listed on the site are in $CDN and do not include taxes or shipping charges.
School Source does not share, swap or sell our mailing lists or personal information files to any third parties unless required to by law.
All info collected on this site is for processing of orders and is only accessed by authorized School Source's staff.
All credit card info is captured for only the order you are placing. We do not keep your credit card info on file for future orders. This is just one more way of insuring your privacy when dealing with School Source.